Refund policy

Returns & Refunds Policy

Thank you for shopping at Little Houses by ArtEva. Because our products are handmade with love and great care, please read our returns policy carefully before placing your order.

Your Right of Withdrawal
We offer the same 14-day return policy to all customers worldwide (EU, Switzerland, USA and other countries).

In accordance with the European Union Consumer Rights Directive (2011/83/EU), you have the right to withdraw from a purchase within 14 days of receiving your order, without giving any reason — for all eligible items (see exceptions below).

To exercise your right of withdrawal, please contact us within 14 days of receiving your order at: info@littlehousesbyarteva.com

You may use the EU model withdrawal form, but it is not obligatory. A simple email stating your decision to withdraw is sufficient.

Return address:
ARTEVA, Eva Kancler s.p.
Starše 63, 2205 Starše
Slovenia

Exceptions — Non-Returnable Items
The following items are not eligible for return, in accordance with EU consumer law:
* Personalised items — any product ordered with a name or other personalisation ("With Name" variants). These are made specifically for you and cannot be resold.
* Custom orders — any item where a specific colour, fabric, wallpaper, or other customisation was requested by you.

Conditions for Eligible Returns
For items that are eligible for return, the following conditions must be met:
* The item must be unused and in its original condition, exactly as received.
* The item should be returned in its original packaging to prevent damage during transit.
* You must inform us of your decision to withdraw within 14 days of receiving the order, and send the item back within 14 days of informing us.

Return Shipping
The cost of return shipping is the buyer's responsibility. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit during the return.
Please contact us before sending your item back, so we can confirm the return address and process your return quickly.

Refunds
Once we receive the returned item, we will notify you and process your refund within 14 days to your original payment method. We may withhold the refund until we have received the item back.
Your refund will include the original standard shipping cost. Return shipping costs are the buyer's responsibility.

Damaged or Incorrect Items
Our suitcase dollhouses are made from carefully selected cardboard and natural materials. Despite careful packaging, damage can occasionally occur during transit.
If your item arrives damaged or you receive the wrong product:
* Please photograph the damage and the packaging upon receipt.
* Please contact us as soon as possible, ideally within 48 hours of delivery, at info@littlehousesbyarteva.com with your photos and order number.
* We review every case individually and, depending on the damage, offer a partial or full refund. If you received the wrong product, we will of course make it right.
This does not affect your statutory rights.

Colour & Material Variations
Each Little Houses by ArtEva piece is entirely handmade. Minor variations in colour, texture, fabric pattern, or finish are a natural part of the handmade process and make every piece unique. These variations are not considered defects.
Screen colours may also vary slightly from the actual product depending on your device settings.

Contact Us
If you have any questions about your order or our returns policy, please do not hesitate to get in touch:
info@littlehousesbyarteva.com
www.littlehousesbyarteva.com

Little Houses by ArtEva — handcrafted with love in Slovenia.